Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail yarbo-finland@sutinen.eu

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Ruorikuja 1 C 02320 Espoo Finland

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail yarbo-finland@sutinen.eu

Refund & Exchange Policy

Your satisfaction is our top priority. If the product you received did not meet your expectations or was defective, you can refer to the following policies to request a refund or replacement in terms of your situation.

The warranty period, along with the 30-day return and 45-day replacement windows, will begin on whichever occurs first:

• The date the Yarbo is activated.

• Three (3) days after delivery of all components in the complete Yarbo set.

A complete Yarbo set includes:

• Yarbo Core

• First module

• Accessory kit

• Docking station

• Battery

For customers who purchase a multi-in-one package, the warranty period for the second and third modules will commence on their respective activation dates or Three (3) days after delivery.

You can view the specific warranty dates directly in the Yarbo app under:

Privacy & Security > Warranty Management.

30-Day Return Policy

1.

Yarbo offers a 30-day return policy. You may request a return at any time within thirty days of receiving the product, provided the following conditions are met:

a. The item must be returned in the original manufacturer's packaging.

b. The item must be complete with all accessories and documentation.

c. The item must be in saleable condition.

d. The customer is responsible for the cost of return shipping.

2.

Upon receipt, the item will undergo a quality inspection to ensure it meets our above standards. The refund amount will be determined based on the results of this inspection.

45-Day Replacement Policy:

1.

Upon receipt of your order, please conduct a thorough inspection of the products immediately. If you discover any defects, damage, or discrepancies, such as receiving the incorrect item or missing parts, contact us without delay. Prompt notification will allow us to assess the situation effectively and take appropriate actions to resolve the issue swiftly.

2.

If the Yarbo sustains damage during transportation, or exhibits product quality or manufacturing defects, you are entitled to exchange it for a new unit within 45 days of receipt. Yarbo will cover the shipping costs.（Additional charges will be borne by the user for some remote areas.）

The product is considered non-refundable and non-replaceable under the following conditions:

1.

The product is damaged by operating the product, not in accordance with the official instructions or maintenance guide.

2.

Product failures are caused by the use of unauthorized components or accessories.

3.

Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.

4.

The product is damaged by uncontrollable external factors, including, but not limited to, fire, floods, high winds, or lightning strikes.

How to Return

To request a refund or replacement, please email us at support@yarbo.com. We will acknowledge receipt of your request and conduct an inspection. Once the inspection is complete, we will inform you whether your request for a refund or replacement has been approved. If approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

For a refund:

Upon receipt, a quality inspection will be conducted to determine if the standards are met. The decision regarding the refund amount will be based on the outcome of the inspection. You will be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For a replacement:

We will place a temporary hold on your credit card and promptly dispatch a new unit to you. Once you receive the replacement, we will arrange for the old unit to be picked up. The hold on your credit card will be released or refunded upon our receipt of the old unit. Please note that delivery times may vary.

Important Notes:

a. When requesting a replacement, please have your order number and a brief description of the reason for the return ready. This will help us process your request more efficiently.

b. Items sent back to us without first requesting a return will not be accepted.

Repair and Warranty Services

We have established a global after-sales service team, along with local service partners, to provide prompt services to all our users worldwide. This includes a customer service center based in the US and local repair centers in core markets. To apply for repair service, please send your request to support@yarbo.com or contact us at +1(631)818-1850.

If the product is within the free warranty period and meets the criteria for free warranty repair services, the repair will be free of charge. Otherwise, you may be required to pay the repair fees. For more details, please refer to our warranty policy.